COVID-19 Update from Bellpark
On March 13, 2020, we reached out to all of you to let you know about how COVID-19 has impacted Bellpark Horticulture and shared that we were monitoring the situation closely. Over the past 5 days, the W.H.O. and both the US and Canadian federal governments have imposed a number of restrictions on international borders, but we’re happy to share that there has been no new, unexpected disruptions to our business in North America.
In times like these, as much as the general mood may not be optimistic, we are keeping our chins up and responding to the needs of our customer’s. Our company, while taking the appropriate precautions and practicing social distancing, has come together to ensure the highest quality of service given the circumstances.
Bellpark is here to support you!
There has been no disruption to our remote service and technical support measures
We understand that many of you are in your peak production season. Pots are being filled, seeds are being sown, cuttings are being stuck, plugs are being transplanted, and pots and trays are being transported and shipped to retailers all using our equipment. Our service advisors have been complemented by our field service technicians, and it’s been a team effort to perform remote troubleshooting for our customers. We encourage everyone that if your machine needs support, we are here to offer phone support and are well connected to view, diagnose, troubleshoot, and resolve any issues.
Bellpark Horticulture is connected to you and your machines
There are many ways to reach out to Bellpark while practicing social distancing – phone, email, text message, WhatsApp, and our online ticketing system. Once we get connected with you, we can gather information via video (FaceTime, Skype, Zoom Meetings, WhatsApp), photo, and remotely via VPN or Teamviewer access your equipment (when equipped with a Viscon Connect). Our factories continue to offer specialized programming and remote support whenever necessary. There’s nothing preventing us from staying in touch with you and working with your equipment.
Bellpark is well-stocked and ready to ship
We know that the global supply chain has been top of mind as the virus spans over 170 countries. Over the past 18 months, Bellpark has purchased and has in stock a number of products which are available to ship at a moments notice. We are currently settings up a subsection of our website for all of our in-stock, ready to ship equipment. We are also developing enhanced documentation for this equipment that will assist with remote installation, so you can use your own capable employees with our guidance to get your equipment dialed in and up and running. We look forward to completing our first remote installation soon!
Our tech teams and project management are still working at full capacity to solve your problems
We understand that in times like this, it’s easy to get distracted with the latest headlines and some things fall by the wayside. Our management team has stayed on top of all of our outstanding service tickets and can ensure that there has been no change in our engineering of new solutions, investigations of unique and non-recurring technical issues, and interactions with our factories to offer long-term resolutions.
We want to thank all of your for your commitment to your equipment at this time. We know we wouldn’t be experiencing as much uptime as we are during this season without each of your efforts to having skilled operators cleaning and inspecting the equipment on a regular basis. We want to reiterate that if there is anything that you need, Bellpark has your back. Stay safe everyone.
Sincerely,
Graeme Dergousoff, CPA
Vice President, Finance & Operations | Bellpark Horticulture
